Terms & Conditions

A legal disclaimer. Please read and agree with our T&C's before placing an order with us.

To secure your installation date and confirm your order with us, a non refundable 50% deposit is required. This enables us to source and purchase materials needed for each job and start preparing work behind the scenes in our dedicated workshop in the lead up enabling us to be efficient with the time spent on site.The remaining 50% will be due on the day of project completion.

Important information;

On installation day we need a full clear access into your garden through to where we will be building the pet enclosure. The area where the pet enclosure will be placed and the immediate area surrounding the pet enclosure needs to be completely clear too to give us space to work.

We will give you a time prior to installation that we will be attending on site.

If there is no clear access when we arrive with all the material's ready to start the job, we are within our rights to cancel the installation and will charge you a fee of £350.00 for our inconvenience which will need to be paid prior to us attending a new re arranged installation date.

Cancellation Policy;

You are within your rights to cancel your Pet enclosure at any time but unfortunately you will loose the entirety of the deposit taken. As we are a small business and your pet enclosures are all custom made and designed this covers our wasted time, and materials bought when you place you order with us.

Changes to your Pet enclosure design once a deposit has been taken are possible, but as we buy all our materials with the deposit at the time of booking there may be additional costs involved dependant on the changes made. Please be aware of this.

While we strive to adhere to your set time and date schedule, please note that we cannot be held responsible for any unforeseen circumstances that may arise.

Thank you for your understanding.

Please be aware that we do not use untreated wood, the wood we use is exterior grade and has been pressure treated and or treated with Osmo stain or wood protection.

Our materials are sourced from all-natural products, which means you may notice naturally occurring marks,defects and dents in the wood. These imperfections add character and uniqueness to each piece, showcasing the beauty of nature in its raw form.

Enjoy the natural aesthetics and enjoy the distinctive charm that comes with every item.

We cannot change or replace any naturally occurring defect. Nor can we replace or be held responsible for any damaged materials caused by weather or pet / human damage.

As our pet enclosures are built for outside please take into consideration that over time the weather will change the appearance of certain materials used, shrinkage and expansion will occur due to warm and cold weather.

As wood is a natural product please note that surfaces may have natural marks, grains, and knots and these may change over time.

Woods are recyclable & biodegradable with huge environmental benefits. Timber is the most versatile material and can be reused and repurposed for various applications. By choosing wood, you're not only making a stylish choice for your home or project, but you're also making a positive impact on the planet.

Our metal mesh we use is

PVC-coated welded wire mesh panels ideal for the garden and construction
Made from strong 12-gauge (2.5mm thick) galvanised steel wire that has been coated with a black plastic
Plastic coating smooths any sharp edges of the metal, making these wire mesh panels more suitable for use around animals and children.

We cannot be held responsible for any damage caused to any enclosure we make and install by wear and tear, pets, weather or deliberate damage.

We offer a personal bespoke service with installation by Dan Neate who will give you a personal service and run through any questions or queries you may have before, during and after your pet enclosure is built.

At Custom Pet Enclosures, we pride ourselves on our exceptional standards and enclosures, although we cannot guarantee no pet could break free! In the rare event that your pet escapes from our pet enclosure, we will work closely with you to address the issue.

Please note that we cannot accept liability for any loss or injury resulting from an escape or whilst your pet is using the pet enclosure and or shelving, dens, or any other play equipment.

The owner is at all times responsible for letting their pets use the enclosures and equipment we build and as our recommendation pets should be supervised at all times.

If any harm comes to any pet using one of our enclosures the owner will take full responsibility. We advise every day the enclosure and equipment should be throughly checked before letting your pet roan freely.

We cannot be responsible for any vermin that enter the outside enclosures. We cannot accept and the owner is fully responsible if the pets get sick / causes harm as a result of vermin or insects entering the enclosure.These are outside areas that are not fully enclosed. We advise no food is left unattended in the enclosures especially overnight which can attract this.

Dan will discuss with you any potential concerns and any hazards but it's your responsibility to clear or amend those areas before we commence.

We cannot be responsible for any pet enclosure that covers or is built near drainage and or water pipes, electric points, taps, heating systems etc that potentially could result in the pet enclosure needing to be dismantled, should a problem occur in the future.

If the property is owned or rented you are fully responsible for obtaining the relevant permissions needed for a pet enclosure to be built.

Unless we are made aware prior to the build our enclosures are not made to withstand re assembly. If you are preparing to move and want to take your pet enclosure with you please get in touch and we will see how we can disassemble it and potentially reassemble in your new property. This we cannot guarantee but can indeed look at for you. There will be a call out fee to look at this.

Free Pet Portrait Sessions;

Only valid with full Catio builds. Not applicable to conversions or screens. For builds outside of Essex, Kent and Hertfordshire we reserve the right to offer an alternative product.

Acceptance of "free Pet Portrait Sessions" will require full and exclusive permission for Custom Pet Enclosures and or their appointed photographer;

The unrestricted right and permission to copyright and use, reuse, publish and republish photographic portraits or pictures of me and/or my children in which I\we may be included, in whole or in part, or composite or distorted in character or form, without restrictions as to changes or alterations, in conjunction with my own or a fictitious name, or reproductions thereof in colour or otherwise, made through any medium at her studios or elsewhere, and in any and all media now or hereafter known, specifically including but not limited to print media and distribution over the internet for illustration, promotion, art, editorial, trade, or any other purpose whatsoever.

Your satisfaction is our priority, and we're dedicated to providing you with a seamless experience. We will always do our utmost to help with any issues that may arise. You have 14 days after installation to contact us if you notice anything wrong. After the 14 days grace period we will have to charge a call out fee to cover our time.

If any additional works need to be made which is additional to the initial quotation we will charge you for our time and materials but of course we will discuss this with you before proceeding.

If you have any questions or need assistance, please feel free to reach out—we're here to help!