Last updated: 17.01.2026

 

This Privacy Policy explains how Custom Pet Enclosures ("we", "us", "our") collects, uses, stores, and protects personal data when you interact with our business. We are a UK-based company specialising in the design and installation of custom-made Catios.

We are committed to protecting your privacy and handling your personal data in a transparent and lawful way, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who We Are

Company name:Custom Pet Enclosures
Business type: Custom-made catio design and installation
Location: United Kingdom
Email: Dan@custompetenclosures.co.uk
Phone: 07957230257
Website: www.custompetenclosures.co.uk

For data protection purposes, Custom Pet Enclosures is the "data controller" of your personal data.

 

2. Personal Data We Collect

We may collect and process the following types of personal data:

• Identity data: Name

• Contact data: Email address, phone number, postal address

• Project information: Details about your property relevant to catio design and installation

• Communication data: Emails, messages, or enquiries you send to us

• Payment information: Invoices and payment records (we do not store full card details)

• Website data: IP address, browser type, and usage data via cookies

 

3. How We Collect Your Data

We collect personal data when you:

• Contact us via phone, email, website forms, or social media

• Request a quote or consultation

• Place an order for our services

• Make a payment

• Visit our website 

 

4. How We Use Your Personal Data

We use your personal data to:

• Respond to enquiries and provide quotes

• Design, manufacture, and install custom catios

• Communicate with you about your project

• Process payments and issue invoices

• Send marketing emails to subscribers who have opted in

• Analyse website usage and improve our website and services

• Comply with legal and tax obligations

• Improve our services and customer experience

 

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your data:

• Contract: To fulfil a contract or take steps before entering a contract

• Legal obligation: To comply with legal or regulatory requirements

• Legitimate interests: To run and improve our business, including website analytics and service improvement (where these interests do not override your rights)

• Consent: For marketing emails and non-essential cookies, where you have given clear consent

• Consent: Where you have given clear consent (e.g. marketing emails, if applicable)

 

6. Sharing Your Personal Data

We do not sell your personal data.

We may share your data with:

• Stripe, our online payment processor, to securely process payments

• Trusted suppliers or contractors involved in delivering your project

• Email marketing service providers used to send subscriber emails

• Professional advisers (e.g. accountants)

• HMRC or other authorities where legally required

All third parties are required to respect the security of your data and treat it in accordance with the law.

 

7. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

Your data is stored securely and only retained for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

 

8. Data Retention

We typically retain:

• Customer and project records for up to 6 years (for tax and legal purposes)

• Enquiry data for up to 12 months if no contract is formed

Retention periods may vary depending on legal requirements.

 

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Restrict processing of your data

• Object to processing

• Request data portability

• Withdraw consent at any time (where consent is the lawful basis)

To exercise your rights, please contact us using the details above.

 

10. Cookies and Analytics

Our website uses cookies and analytics tools to understand how visitors use our site and to improve performance and user experience.

These cookies may collect information such as your IP address, device type, browser, pages visited, and time spent on the site.

Where required, we will ask for your consent before placing non-essential cookies. You can manage or withdraw your consent through your browser settings or our cookie banner.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.

 

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Custom Pet Enclosures
Email: dan@custompetenclosures.co.uk
Phone:07957230257

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk